Cancelling prematurely

If your child turns 18, they can take out health insurance themselves. This also applies to children above the age of 18 and have been co-insured.

Need more information or help? Please contact us. You can reach us on working days between 8.00 and 20.00, and on Saturdays between 9.00 and 13.00 on 071 367 04 00.

You have to find another collective insurance if you are self-employed or had a collective insurance via your previous employer.

• Does your new employer have collective insurance with another insurer? You can switch insurers.
• Does your new employer not have a collective insurance? You stay insured with us until 1 January. The premium is higher as the collective lapses.

For personal advise contact: 071 751 00 52. Our employees are available on weekdays between 8 a.m. and 8 p.m. and on Saturdays between 9 a.m. and 1 p.m..

You can cancel your insurance mid-term when Zilveren Kruis modifies the premium or terms and conditions to your disadvantage.
Is the modification from article 11 up to 14 of the Healthcare Insurance Act then you cannot cancel mid-term.

We always inform you if the policy terms and conditions change. Don’t hesitate to contact us if you have any questions about this. If you wish to cancel, then you have to do before the changes take place.

By phone
071 367 04 00
On weekdays between 8am and 6pm

Wish to modify something in your insurance?
Go to modify your insurance package and modify your insurance easily via Mijn Zilveren Kruis or via our modification form.

If you are the policy holder, you can always cancel the health insurance of your (ex-)partner and children. We do need permission of your (ex-)partner.

If you are not a policy holder, you can apply for health insurance with Zilveren Kruis or any other health insurance company for yourself and your children.

You can cancel your insurance mid-term when Zilveren Kruis modifies the premium or terms and conditions to your disadvantage.
Is the modification from article 11 up to 14 of the Healthcare Insurance Act then you cannot cancel mid-term.

We always inform you if the policy terms and conditions change. Don’t hesitate to contact us if you have any questions about this. If you wish to cancel, then you have to do before the changes take place.

By phone
071 367 04 00
On weekdays between 8am and 6pm

Wish to modify something in your insurance?
Go to modify your insurance package and modify your insurance easily via Mijn Zilveren Kruis or via our modification form.

When you enter military service you have to cancel your healthcare insurance. Active duty military receive a mandatory healthcare insurance via the Ministry of Defence.

Written cancellation
Zilveren Kruis Achmea
Postbus 444
2300 AK LEIDEN

State in your letter:

• Your first and last name
• Your address
• Your phone number
• Cancellation applies to policyholder, co-insured or both
• Your insurance number
• The date you wish to cancel
• The reason for cancelling

Note: if no date or reason is mentioned we will cancel your insurance from 1 January.

If you are the policy holder, you can always cancel the health insurance of your (ex-)partner and children. We do need permission of your (ex-)partner.

If you are not a policy holder, you can apply for health insurance with Zilveren Kruis or any other health insurance company for yourself and your children.

When you enter detention your basic health insurance will be halted for the duration of your detention, any supplementary insurance will be cancelled. Please contact our customer service.

If you are co-insured (with your partner for instance), but no longer want to be, you can apply for your own health insurance with Zilveren Kruis. Simply apply for health insurance and indicate you are co-insured and want your health insurance. You can also contact us and we will help you apply for your own health insurance. Your new health insurance will go into effect on the first of the following month.