The Care Coach guides you in arranging care
Whatever care you receive, there is often more you can do than you think. Our Care Coaches will be there to help you apply for and arrange care.
Personal help from the Care Coach
It’s not always easy to find and arrange everything when you need care and we would like to help you with that. Our Care Coach will guide you through the process of applying for and arranging care.
- Which hospital is best suited to your condition or needs, for example?
- Where can you get to quickly?
- And how do you get a second opinion on your diagnosis?
Contact the Care Coach for:
2nd doctor online
Receive digital advice about your medical treatment if you have questions. Quicker and more anonymous than a 2nd opinion. Further online information is in Dutch only, but service is available in English.
Learn more about 2nd doctor online
Contact our Care Coach
Call 071 364 02 80
Monday to Friday from 9 a.m. to 5 p.m.
Primary care stay
If you can’t stay at home for a medical reason, you can recover in a primary care facility (Elv). The Care Coach can help you find one. Further online information is in Dutch only, but service is available in English.
Speak to a Care Coach directly
Call 071 365 20 40
Monday to Friday from 8 a.m. to 6 p.m.
Combined lifestyle intervention
Our Care Coach can help you find a care provider who offers combined lifestyle intervention in your area. Further online information is in Dutch only, but service is available in English.
More about combined lifestyle intervention
Contact our Care Coach
Call 071 364 02 80
Monday to Friday from 9 a.m. to 5 p.m.
Mental healthcare
If you have any questions about mental healthcare, we can help you with waiting list mediation or find the right care provider when the renumeration ceiling has been reached for example. Further online information is in Dutch only, but service is available in English.
Contact our Care Coach
Call 071 364 20 57
Monday to Friday from 9 a.m. to 5 p.m.
General practitioner care
Sometimes GPs don’t accept any new patients as they are full. The Care Coach will help you find one.
Which GP can I register with?
Further online information is in Dutch only, but service is available in English.
Contact our Care Coach
Call 071 364 02 80
Monday to Friday from 9 a.m. to 5 p.m.
The cost of treatment
It is sometimes difficult to determine what you will pay for treatment as you need to know what the cost of treatment is and what the agreed price for the treatment is. Sometimes you will pay an excess or a statutory contribution and the Care Coach can tell what you will be paying.
More about what hospital treatment costs
Contact our Care Coach
Call 071 364 02 80
Monday to Friday from 9 a.m. to 5 p.m.
Informal care
If you are caring for someone, a friend or neighbour for example, then you are 1 in about 4 million informal carers in the Netherlands. The Care Coach can know what is reimbursed. Further online information is in Dutch only, but service is available in English.
Learn more about informal care
Speak to a Care Coach directly
Call 071 364 20 40
Monday to Friday from 8 a.m. to 6 p.m.
Personal alert system
The Care Coach can help you with questions or finding a care provider for personal alert system. Feel free to call them. Further online information is in Dutch only, but service is available in English.
Check if you are entitled to a reimbursement
Contact our Care Coach
Call 071 364 20 40
Monday to Friday from 8 a.m. to 6 p.m.
Personal care allowance
If you have a personal care allowance (persoonsgebonden budget (pgb)), you buy care and the Care Coach can help you find a district nurse. If your care allowance has been refused, the Care Coach can help you find a suitable home care agency. Further online information is in Dutch only, but service is available in English.
Learn more about the personal care allowance
Speak to a Care Coach directly
Call 071 365 03 60
Monday to Friday from 8 a.m. to 6 p.m.
Second opinion
If you are being treated by a doctor and would like a opinion from another specialist, the Care Coach can help you get a second opinion in the Netherlands or abroad. Further online information is in Dutch only, but service is available in English.
Learn more about a second opinion
Contact our Care Coach
Call 071 364 02 80
Monday to Friday from 9 a.m. to 5 p.m.
Transgender care
You can contact our Care Coach for questions and personal advice on transgender care. Further online information is in Dutch only, but service is available in English.
Learn more about transgender care
Contact our Care Coach
Call 071 364 02 80
Monday to Friday from 9 a.m. to 5 p.m.
Waiting list mediation
If you have to wait a long time for a treatment or an initial consultation with a specialist, the Care Coach will look for a hospital where you can get help more quickly, or sometimes even directly. Further online information is in Dutch only, but service is available in English.
Learn more about waiting list mediation
Contact our Care Coach
Call 071 364 02 80
Monday to Friday from 9 a.m. to 5 p.m.
District nursing
If you receive nursing or care at home, the Care Coach can help you find a district nurse. Further online information is in Dutch only, but service is available in English.
Learn more about district nursing
Speak to a Care Coach directly
Call 071 364 20 40
Monday to Friday from 8 a.m. to 6 p.m.
Comparing hospitals
If you want to know which hospital offers the best care for your condition, the Care Coach can compare hospitals and treatments and provide you with a personalised report. Further online information is in Dutch only, but service is available in English.
Learn more about comparing hospitals
Contact our Care Coach
Call 071 364 02 80
Monday to Friday from 9 a.m. to 5 p.m.
Pregnancy and childbirth
Being pregnant is a very special time and you will want to enjoy it as much as possible. The Care Coach will apply for a maternity package on your behalf and, if you wish, can advise you on choosing an obstetric practice, maternity care facility or birthing hotel. Further online information is in Dutch only, but service is available in English.
Learn more about pregnancy and childbirth
Contact our Care Coach
Call 071 364 02 80
Monday to Friday from 9 a.m. to 5 p.m.
Also of interest
Recovering from major surgery at home alone, but how?
When Anne-Marie heard that she needed a new hip, she immediately started thinking about the time after the operation. Further information in Dutch only.
Experiences of informal carers
Informal carers look after sick family members or friends without pay. You are an informal carer if you look after a loved one for more than 8 hours a week for more than 3 months. Further information in Dutch only.
Which hospital is best for which treatment?
How do you know which is the best place for your treatment when your GP refers you to hospital? Further information in Dutch only.