Overdue payments
It's possible you are not able to pay your insurance premium, excess or statutory contribution on time. We will send you payment reminders. After 2 and 4 months of payment arrears we will send you a warning letter. We will also offer you a payment plan (in Dutch only).
Your Mijn Financieel Overzicht will tell you how much you owe
You can find this overview in Mijn Zilveren Kruis (in Dutch only). Log in with your DigiD. When part of your claim has been handed over to a collection agency you need to contact the collection agency about this.
Apply for a payment plan immediately
You can easily apply for a payment plan via Mijn Zilveren Kruis (in Dutch only). Only the policy holder can apply for a payment plan. Is the payment plan for one of the family members? Then the policy holder has to apply for the plan. There are a few conditions that apply. You have to pay at least € 25 a month. A payment plan lasts between a minimum of 2 months and a maximum of 12 months.